At my son's 8th grade graduation ceremony, a student diagnosed with autism made it to the stairs but was uncomfortable to get up on the stage when his name was called. Without hesitation, the team of school administrators walked down the stairs and presented his certificate exactly as they would have if he was on stage. They were willing to meet him where he was.
We all encounter situations where people are unable to live up to the systems or standards we have set. Your instinct might be to judge them until they change. But the more compassionate decision is usually to love them right where they are.